Часто задаваемые вопросы
Общие вопросы
Общие вопросы
Please visit this section to find answers about our business hours, spoken languages, and information most frequently requested by our customers.
Какие существуют правила/требования при импорте автомобилей?
Какие существуют правила/требования при импорте автомобилей?
For export rules and procedures for your country, including pre-export inspections lists, please visit your country's appropriate government authorities. References to these authorities can be found in our FAQ section "Basic Export Rules/Regulations per Country."
It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.
It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.
Какие ваши часы работы?
Какие ваши часы работы?
We are open Monday through Friday, 8:30 a.m.–7:00 p.m. (Japan time). Please note that lunch break is held 12:00 p.m.–1:00 p.m.
Мы закрыты в следующие дни:
・ Cуббота и воскресение
・ Новый год (несколько дней в районе Нового года)
・ Золотая неделя (несколько дней в конце апреля, начале мая)
・ Летние каникулы (несколько дней в середине августа)
・ Сессии семинаров (несколько дней в течение года)
Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.
Мы закрыты в следующие дни:
・ Cуббота и воскресение
・ Новый год (несколько дней в районе Нового года)
・ Золотая неделя (несколько дней в конце апреля, начале мая)
・ Летние каникулы (несколько дней в середине августа)
・ Сессии семинаров (несколько дней в течение года)
Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.
На каких языках вы можете вести бизнес?
На каких языках вы можете вести бизнес?
Primarily English, however, it is possible to discuss business in other languages: https://www.beforward.jp/about/languages
Does the FOB price on BE FORWARD's website include additional costs like freight charge, storage charge fees, tax and duties, etc.?
Does the FOB price on BE FORWARD's website include additional costs like freight charge, storage charge fees, tax and duties, etc.?
No, these fees are not included in our FOB pricing. The term "FOB Price," as seen on BE FORWARD's website, refers to the vehicle's price only.
Freight charge should be added to the FOB price when you purchase the vehicle from us.
After receiving the vehicle, you will be responsible for paying port clearing costs, import duties, taxes and any additional fees required by your country or the
port of discharge.
Please contact local authorities or a reputable clearing agent for further details.
Please know that our trained agents are available to assist you as clearing agents. For more information about this additional service, please click on the appropriate port below.
Dar Es Salaam
Durban
Mombasa
Please know that our trained agents are available to assist you as clearing agents. For more information about this additional service, please click on the appropriate port below.
Dar Es Salaam
Durban
Mombasa
Можете ли вы показать мне состояние автомобиля?
Можете ли вы показать мне состояние автомобиля?
We provide up to 30 detailed pictures of the vehicle to help with your buying decision.
Можете ли вы отправить запчасти внутри автомобиля, который я покупаю?
Можете ли вы отправить запчасти внутри автомобиля, который я покупаю?
No, we are not allowed to put anything inside the vehicle unless it is shipped by container.
Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?
Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?
To help make the vehicle buying process as secure as possible, we only accept one e-mail address.
Где на вашей странице я могу ввести код скидки?
Где на вашей странице я могу ввести код скидки?
You may enter your discount code in the discount code field located at the bottom of the vehicle page's "Free Quote" section.
Please note that by using the discount code, you agree to all applicable terms and conditions as provided by Be Forward.
Please note that by using the discount code, you agree to all applicable terms and conditions as provided by Be Forward.
Автомобили & Запасы
Автомобили & Запасы
Please visit this section to find answers about our inventory, vehicle condition, and custom installations.
Указываете ли вы год производства ваших автомобилей?
Указываете ли вы год производства ваших автомобилей?
Yes, when the information is available. However, we cannot guarantee this information, because it is provided by a third party.
BE FORWARD shall not be responsible for any losses, damages and/or troubles cause by this information.
Does the vehicle come with an English manual?
Does the vehicle come with an English manual?
No: because we sell Japanese vehicles previously owned and operated in Japan, any provided manual will be in Japanese.
Прилагаются ли запасные ключи?
Прилагаются ли запасные ключи?
Это зависит от ситуации.
If you do not find spare keys in the vehicle's glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.
How many vehicles do you have in inventory and how often are they updated?
How many vehicles do you have in inventory and how often are they updated?
We maintain a constant inventory of over 10,000 vehicles with new purchases every day.
Могу ли я попросить Вас изменить показания счётчика (пробега)?
Могу ли я попросить Вас изменить показания счётчика (пробега)?
Нет, изменение показаний счётчика пробега автомобиля противозаконно.
BE FORWARD does not participate in illegal actions, regardless of the reason.
Могу ли я попросить подобрать автомобиль, не указанный на вашем сайте?
Могу ли я попросить подобрать автомобиль, не указанный на вашем сайте?
Конечно!
Please do not hesitate to let us know what you are looking for. Our staff will do our best to find the vehicle that best suits your request.
Можете ли вы показать мне состояние автомобиля?
Можете ли вы показать мне состояние автомобиля?
We provide up to 30 detailed pictures of the vehicle to help with your buying decision.
Можете ли Вы установить аудиосистему или другие аксессуары, такие как, например, литые диски?
Можете ли Вы установить аудиосистему или другие аксессуары, такие как, например, литые диски?
Да, можем.
Please tell us what you want us to install before asking for the Proforma Invoice.
Можете ли вы отправить запчасти внутри автомобиля, который я покупаю?
Можете ли вы отправить запчасти внутри автомобиля, который я покупаю?
No, we are not allowed to put anything inside the vehicle unless it is shipped by container.
Что значит "В процессе заказа"?
Что значит "В процессе заказа"?
A vehicle is "Under Offer"
when a customer has made a formal offer to purchase the vehicle, but we have not yet confirmed the customer's payment.
If the offer is accepted and we confirm the customer's payment, it becomes SOLD and is no longer available to other customers. If the offer is rejected or expires, the vehicle remains in inventory and becomes available for other customers to make an offer.
Могу ли я приехать лично, чтобы посмотреть автомобиль?
Могу ли я приехать лично, чтобы посмотреть автомобиль?
Unfortunately, this is not possible as we do not allow anyone into our storage yard for security reasons.
Однако Вы можете посетить наш офис.
Чтобы посетить нас, пожалуйста, согласуйте заранее встречу.
Покупка & Оплата
Покупка & Оплата
Please visit this section to find answers about our free price quotes, the Proforma Invoice, and accepted methods of payment.
Что такое Счёт-проформа и где я могу его получить?
Что такое Счёт-проформа и где я могу его получить?
It is the “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions. In order to receive the Proforma Invoice, please follow the steps below.
1. Visit our website and click on the vehicle you like to access our Total Price Calculator.
2. Fill in all required information in the calculator and personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
3. Once our staff responds to your inquiry, we can begin the negotiation process.
4. If both you and BE FORWARD reach an agreement on pricing and conditions, you will be notified as such.
5. Вы получите Счёт-проформу.
1. Visit our website and click on the vehicle you like to access our Total Price Calculator.
2. Fill in all required information in the calculator and personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
3. Once our staff responds to your inquiry, we can begin the negotiation process.
4. If both you and BE FORWARD reach an agreement on pricing and conditions, you will be notified as such.
5. Вы получите Счёт-проформу.
Что такое доставка до города?
Что такое доставка до города?
A service provided by BE FORWARD for transferring the vehicle from the
port of discharge to a designated city/border for delivery to the
consignee.
Как мне рассчитать цену, которая бы включала в себя все расходы при доставке до города?
Как мне рассчитать цену, которая бы включала в себя все расходы при доставке до города?
Please visit our website and click on the vehicle you like to see our Total Price Calculator. Then, follow the steps below.
1. Внесите всю необходимую информацию в калькулятор.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Нажмите на “РАССЧИТАТЬ СМЕТУ” чтобы получить от нас смету.
Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).
1. Внесите всю необходимую информацию в калькулятор.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Нажмите на “РАССЧИТАТЬ СМЕТУ” чтобы получить от нас смету.
Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).
Могу ли я купить автомобиль для использования в Японии?
Могу ли я купить автомобиль для использования в Японии?
Нет, будучи экспортёрами, мы не продаём машины для внутреннего использования в Японии.
Я нашёл на вашем веб-сайте автомобиль, который я хочу купить. Что я должен сделать?
Я нашёл на вашем веб-сайте автомобиль, который я хочу купить. Что я должен сделать?
Please visit our website and click on the vehicle you like to see our Total Price Calculator. Then, follow the steps below.
1. Внесите всю необходимую информацию в калькулятор.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Нажмите на “РАССЧИТАТЬ СМЕТУ” чтобы получить от нас смету.
4. If you would like further information, fill in the personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).
1. Внесите всю необходимую информацию в калькулятор.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Нажмите на “РАССЧИТАТЬ СМЕТУ” чтобы получить от нас смету.
4. If you would like further information, fill in the personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).
Какие валюты Вы принимаете?
Какие валюты Вы принимаете?
Primarily, we accept payment in U.S. dollars. However, under certain circumstances, Japanese yen is also accepted. No other currencies are accepted.
Please note that all payments must be in the form of a bank remittance so that the buyer and seller have official written record of the payment transaction. Under no circumstances do we accept any form of cash.
Please note that all payments must be in the form of a bank remittance so that the buyer and seller have official written record of the payment transaction. Under no circumstances do we accept any form of cash.
What kind of payment methods can we use?
What kind of payment methods can we use?
Currently we accept payments via bank wire transfer. For detailed information, please refer
сюда.
Можете ли Вы предоставить мне квитанцию оплаты?
Можете ли Вы предоставить мне квитанцию оплаты?
No, we do not provide receipts. The bank remittance provides an official written record of the payment transaction for both the buyer and seller.
How long does it take for my bank remittance to be transferred to your bank account?
How long does it take for my bank remittance to be transferred to your bank account?
Please allow a minimum of three (3) business days for your bank remittance to be reflected in our bank account. While this delay may cause some inconvenience, it is the average amount of time required for interbank transactions.
Требуется ли предэкспортная инспекция (техосмотр)?
Требуется ли предэкспортная инспекция (техосмотр)?
For some countries, a pre-export inspection is mandatory prior to exporting the vehicle. Please visit your country's appropriate government authorities to obtain all required pre-export inspections lists. References to these authorities can be found in our FAQ section “Basic Export Rules/Regulations per Country.”
It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country's government.
It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country's government.
Что такое копия TП? Где я могу её получить?
Что такое копия TП? Где я могу её получить?
Once you submit your payment for transfer at your bank, you will receive a Telegraphic Transfer Copy (TT Copy)
as a proof of your remittance. The deposit slip may replace the TT Copy only if the TT Copy is not issued immediately by your bank.
Кто отвечает за оплату банковских комиссий за платёж?
Кто отвечает за оплату банковских комиссий за платёж?
The buyer is responsible for all bank fees. Please confirm the cost of this fee with your bank before closing the purchase agreement with our staff.
Какой IBAN код у Вашего банковского счёта?
Какой IBAN код у Вашего банковского счёта?
There is no IBAN Code for Japanese banks. Please instruct your bank to use the Swift Code.
Резервирование & Транспортировка
Резервирование & Транспортировка
Please visit this section to find answers about your Car-Arrival-Progress (CAP), booking a shipping vessel, and tracking your vehicle's shipment.
Что такое CAP?
Что такое CAP?
Car-Arrival-Progress, or CAP, is your personal web page for viewing the progress of your shipment. Once our staff acknowledges your payment (usually within a week), a link to your CAP is sent to you. For more information about CAP's features, please visit our
CAP page.
Сколько нужно времени грузовому судну, чтобы прийти в мой порт?
Сколько нужно времени грузовому судну, чтобы прийти в мой порт?
We do our best to ship your vehicle so that you receive it in a timely manner. The durations given below are from the designated Japanese port to your
port of discharge.
Please note that they are estimates based on our past experience and are not guaranteed.
Африка: приблизительно 3-5 недель пути от японского порта до Вашего порта
Грузия: приблизительно 6 недель пути от японского порта до Вашего порта
Карибский бассейн: приблизительно 3-5 недель пути от японского порта до Вашего порта
Тихоокеанский регион: приблизительно 1 неделя пути от японского порта до Вашего порта
Южная Америка: приблизительно 4 недели пути от японского порта до Вашего порта
Африка: приблизительно 3-5 недель пути от японского порта до Вашего порта
Грузия: приблизительно 6 недель пути от японского порта до Вашего порта
Карибский бассейн: приблизительно 3-5 недель пути от японского порта до Вашего порта
Тихоокеанский регион: приблизительно 1 неделя пути от японского порта до Вашего порта
Южная Америка: приблизительно 4 недели пути от японского порта до Вашего порта
Где я могу посмотреть график перевозки моего автомобиля?
Где я могу посмотреть график перевозки моего автомобиля?
Please visit your
CAP
to view the progress of your shipment.
Доступна ли информация по отслеживанию грузового судна?
Доступна ли информация по отслеживанию грузового судна?
К сожалению, мы не можем предоставить данную информацию.
Как я могу убедиться, что грузовое судно действительно вышло согласно графику?
Как я могу убедиться, что грузовое судно действительно вышло согласно графику?
Please visit your
CAP
to view the progress of your shipment.
How can I see if my vehicle has really been loaded onto the vessel as scheduled?
How can I see if my vehicle has really been loaded onto the vessel as scheduled?
Please visit your
CAP
to view the progress of your shipment.
Я вижу два грузовых судна в моём CAP. Это ошибка?
Я вижу два грузовых судна в моём CAP. Это ошибка?
No, this is called
transshipment.
If you see two shipping vessels listed on your
CAP,
your cargo will be loaded onto one vessel when departing from Japan and will be reloaded onto another prior to reaching its destination.
This decision is made by the contracted shipping companies, and we, as exporters, do not have authority to intervene with their decisions.
Please note that transshipped cargo usually takes longer to travel from Japan to its final destination.
Please note that transshipped cargo usually takes longer to travel from Japan to its final destination.
Могу ли я увидеть, что мой автомобиль прошёл испекцию (техосмотр)?
Могу ли я увидеть, что мой автомобиль прошёл испекцию (техосмотр)?
A PDF of your vehicle's
inspection certificate
will be uploaded to your
CAP
once it has been received from the inspection agency.
What information do you need from me to begin booking a shipping vessel for my vehicle?
What information do you need from me to begin booking a shipping vessel for my vehicle?
The information below is required to book a shipping vessel for your cargo. Please read the following carefully and provide us with all requested information. Most information is required by the contracted shipping companies; not BE FORWARD.
Port of Discharge: Your nearest port where the vessel will unload your cargo.
Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use.
Грузополучатель: This is the vehicle's "owner-to-be." Please list the consignee's full name as well as the "real" name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive your B/L from the shipping company, it is mandatory that all of the consignee's information above be provided.
Also, when providing us with your booking information, it is important to understand the following:
● Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
● The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
Уведомляемая сторона: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in "Same as Consignee".
DHL Delivery Address: This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.
Port of Discharge: Your nearest port where the vessel will unload your cargo.
Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use.
Грузополучатель: This is the vehicle's "owner-to-be." Please list the consignee's full name as well as the "real" name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive your B/L from the shipping company, it is mandatory that all of the consignee's information above be provided.
Also, when providing us with your booking information, it is important to understand the following:
● Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
● The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
Уведомляемая сторона: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in "Same as Consignee".
DHL Delivery Address: This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.
Почему так много изменений и задержек в графике перевозки?
Почему так много изменений и задержек в графике перевозки?
These changes are made by the contracted shipping companies and we, as exporters, do not have authority to intervene with their decisions.
Почему не указано ETA (Estimated time of arrival, ожидаемое время прибытия)?
Почему не указано ETA (Estimated time of arrival, ожидаемое время прибытия)?
While we understand your need to have an up-to-date
ETA
in order to arrange necessary travel plans, it is left blank on your
CAP
because the contracted shipping company has not yet decided it. We kindly ask that you please wait.
Please note that CAP is designed to reflect the shipping company's decisions directly and immediately. Your understanding and patience on this matter are highly appreciated.
Please note that CAP is designed to reflect the shipping company's decisions directly and immediately. Your understanding and patience on this matter are highly appreciated.
Документация
Документация
Please visit this section to find answers about importation documents, required customer information, and tracking your documents once they have been shipped to you.
What documents am I supposed to receive from BE FORWARD regarding my shipment?
What documents am I supposed to receive from BE FORWARD regarding my shipment?
Вы, как импортёр, должны получить следующие документы:
1. Коносамент (B/L)
2. Страховой документ (Если Ваша покупка является CIF)
3. Лицензия на экспорт (также называется "Свидетельство о снятии с учёта" или форма "Аннулирования регистрации")
4. Коммерческий инвойс
Если Ваше правительство требует, мы можем также выслать Вам следующее::
5. Инспекционный сертификат
6. Экспортное разрешение (также называется "Таможенная декларация")
1. Коносамент (B/L)
2. Страховой документ (Если Ваша покупка является CIF)
3. Лицензия на экспорт (также называется "Свидетельство о снятии с учёта" или форма "Аннулирования регистрации")
4. Коммерческий инвойс
Если Ваше правительство требует, мы можем также выслать Вам следующее::
5. Инспекционный сертификат
6. Экспортное разрешение (также называется "Таможенная декларация")
Кто такой грузополучатель?
Кто такой грузополучатель?
The consignee is the vehicle's “owner-to-be.” Please list the consignee's full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s).
It is important to understand the following when providing us with your booking information:
・ Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
It is important to understand the following when providing us with your booking information:
・ Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
I have a South African client who wants me to buy a vehicle from BE FORWARD on his/her behalf. Should I use the client's South African address for the DHL delivery address?
I have a South African client who wants me to buy a vehicle from BE FORWARD on his/her behalf. Should I use the client's South African address for the DHL delivery address?
You need to verify that your client has an
Import Permit from the ITAC
and a Letter of Authority (LOA)
from the NRCS
before purchasing a vehicle on his/her behalf.
The South African government has very strict regulations that allow only certified suppliers, who have obtained an Import Permit and LOA, to import foreign vehicles.
Почему я должен указывать полное имя и адрес грузополучателя?
Почему я должен указывать полное имя и адрес грузополучателя?
Транспортные компании требуют, чтобы была предоставлена полная информация.
B/L
is an official document that determines/proves the owner of the cargo and, therefore, the
consignee's full name and address, as written on his/her passport or ID must be used.
・ Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
・ Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
Что такое Уведомляемая сторона?
Что такое Уведомляемая сторона?
This is the person that the
shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L.
If you have not hired an agent, it is easiest to simply write in “Same as Consignee.”
Что такое адрес доставки DHL?
Что такое адрес доставки DHL?
This is the required information you provide so that we can mail your documents, including your
B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).
Please be warned that incomplete information may delay the dispatch of your documents.
Please be warned that incomplete information may delay the dispatch of your documents.
Why must I provide the full name and address for the DHL Delivery Address?
Why must I provide the full name and address for the DHL Delivery Address?
This information is required so that we can mail your documents, including your
B/L, by DHL courier.
Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).
Please be warned that incomplete information may delay the dispatch of your documents.
Please be warned that incomplete information may delay the dispatch of your documents.
Can I ask you to change vehicle information on the B/L or any other documents?
Can I ask you to change vehicle information on the B/L or any other documents?
Absolutely not! Altering information on the
B/L
or on any other documents we provide you is illegal. BE FORWARD does not participate in illegal actions, regardless of the reason.
My country's customs office is asking for a packing list. Can you provide this document?
My country's customs office is asking for a packing list. Can you provide this document?
Мы не предоставляем
упаковочный лист,
но наш Коммерческий инвойс
может заменить его. Вся существенная информация из упаковочного листа содержится в коммерческом инвойсе
If you have concerns about submitting the commercial invoice to your country's customs office, please know that past customers have never had any problems with authorities as a result of using this document.
Могу ли я отслеживать документы, которые вы будете направлять мне?
Могу ли я отслеживать документы, которые вы будете направлять мне?
Yes. Your
CAP
lists the DHL tracking number once your documents are processed for dispatch. The tracking number on your CAP will change to a DHL tracking log if you click on the number.
My DHL tracking log is not showing that my documents are being shipped. Is there something wrong?
My DHL tracking log is not showing that my documents are being shipped. Is there something wrong?
We kindly ask that you wait 24 business hours before contacting us to report any problems with your DHL tracking log. The tracking log begins providing information once the package has been physically picked up and scanned into DHL's system by the DHL representative.
Because our staff is continually processing dispatches from opening to closing each business day, this may mean that your dispatch is processed after the last scheduled DHL pickup for the day, and will therefore be picked up on the next business day.
Because our staff is continually processing dispatches from opening to closing each business day, this may mean that your dispatch is processed after the last scheduled DHL pickup for the day, and will therefore be picked up on the next business day.
Получение Вашего груза
Получение Вашего груза
Please visit this section to find answers about your vehicle's ETA, obtaining a clearing agent, and using our home delivery service.
Где я могу узнать фактическую дату прибытия грузового судна?
Где я могу узнать фактическую дату прибытия грузового судна?
There are two ways: The shipping agent
will contact the Notify Party
provided on the
B/L
about the shipment's arrival or you may contact the shipping agent on your end about one week prior to the shipping vessel's ETA. Чтобы связаться с Вашим судовым агентом, следуйте, пожалуйста, указаниям ниже.
1. Visit your CAP to find the carrier (shipping company) name of your vessel.
2. Click on the hot pink "Shipping Agent" in your CAP to show the list of all agents.
3. Из вышеуказанного списка, выберете раздел, в котором указан Ваш порт разгрузки.
4. Search the list by looking for the cell that has the correct carrier from step 1.
5. The agent listed next to the correct carrier in step 4 is your shipping agent.
Please wait to contact them until about one week prior to your shipping vessel's ETA as they will not have the requested information before then.
1. Visit your CAP to find the carrier (shipping company) name of your vessel.
2. Click on the hot pink "Shipping Agent" in your CAP to show the list of all agents.
3. Из вышеуказанного списка, выберете раздел, в котором указан Ваш порт разгрузки.
4. Search the list by looking for the cell that has the correct carrier from step 1.
5. The agent listed next to the correct carrier in step 4 is your shipping agent.
Please wait to contact them until about one week prior to your shipping vessel's ETA as they will not have the requested information before then.
Как мне найти таможенного агента?
Как мне найти таможенного агента?
You can use one of our knowledgeable agents as your
clearing agent.
For more information about this additional service, please click on the appropriate port below.
Dar Es Salaam
Durban
Mombasa
Please note that there are also sources for this service available on the Internet.
Dar Es Salaam
Durban
Mombasa
Please note that there are also sources for this service available on the Internet.
Может ли автомобиль быть доставлен в мою страну?
Может ли автомобиль быть доставлен в мою страну?
Yes, BE FORWARD has knowledgeable
forwarding agents
on staff that can deliver the vehicle from the
port of discharge.
For more information on how to obtain this service, please click on the appropriate port below.
Dar Es Salaam
Durban
Mombasa
Please note that there are also sources for this service available on the Internet.
Dar Es Salaam
Durban
Mombasa
Please note that there are also sources for this service available on the Internet.
Можно ли пройти таможенную очистку при наличии PDF коносамента.
Можно ли пройти таможенную очистку при наличии PDF коносамента.
Нет, нельзя.
However, you can complete 60 percent of the entire customs clearing procedure using PDFs of the
B/L.
The rest requires the original B/L to be turned in.
Can you send me two sets of the B/L—one for me and the other for my clearing agent?
Can you send me two sets of the B/L—one for me and the other for my clearing agent?
К сожалению, не можем.
Shipping companies issue only one set of the
B/L
per cargo, regardless of requests for additional copies.
Правила стран
Правила стран
Please visit this section to find answers about which organizations in your country are responsible for regulating and authorizing vehicle imports.
Замбия
Замбия
Please refer to JEVIC and the Zambia Revenue Authority.
Мозамбик
Мозамбик
Please refer to Intertek and the Mozambique Revenue Authority.
Страны Карибского бассейна
Страны Карибского бассейна
Shipments to this area sometimes require that the consignee's postal code be provided on the B/L.
This information is required when the shipping vessel travels through areas in the Caribbean that are controlled by countries in the European Union, and violation of this requirement may result in a penalty charge to the consignee at the
port of discharge.
Please note that even if you have successfully imported a vehicle without providing your postal code in the past, it does not guarantee that it will not be needed with future shipments as each shipping vessel's sailing route is different.
Please note that even if you have successfully imported a vehicle without providing your postal code in the past, it does not guarantee that it will not be needed with future shipments as each shipping vessel's sailing route is different.
Южно-Африканская Республика (ЮАР)
Южно-Африканская Республика (ЮАР)
Please refer to the International Trade Administration Commission (ITAC) and the National Regulator for Compulsory Specifications (NRCS).
Also, please note that the government of South Africa restricts the import of foreign cars to only those have received an Import Permit from the ITAC and a Letter of Authority (LOA) from the NRCS.
Also, please note that the government of South Africa restricts the import of foreign cars to only those have received an Import Permit from the ITAC and a Letter of Authority (LOA) from the NRCS.
Словарь терминов
Словарь терминов
Please visit this section to find definitions for terms you may encounter while searching our FAQ or doing further research on your own.
Таможенная декларация: См. Экспортное разрешение.
B/L: Bill of Lading; a document issued by a carrier, or its agent, to the shipper as a contract of carriage of goods. It is also a receipt for cargo accepted for transportation, and must be presented for taking delivery at the destination.
C&F: Cost and Freight; a term of sale signifying that the price invoiced or quoted by a seller for a shipment does not include insurance charges, but includes all expenses up to a named port of discharge.
Форма Аннулирования регистрации: См. Экспортный сертификат.
CAP: Car-Arrival-Progress; the vehicle buyer's personal web page on BE FORWARD's website for tracking the shipment process. Once BE FORWARD acknowledges payment (usually within a week), a link to the CAP is provided to the buyer. For more information about CAP's features, please visit our CAP page.
<https://www.beforward.jp/cap>
CIF: Cost, Insurance, and Freight; a term of sale signifying that the price invoiced or quoted by a seller includes insurance and all other charges up to the named port of discharge.
Доставка до города: A service provided by BE FORWARD for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.
Таможенный агент: A person or company authorized by international customs authorities to certify and manage consignments between countries. (i.e., They handle the customs clearing processes for your car.)
Коммерческий инвойс: A document required by customs to determine the true value of the imported goods for assessment of duties and taxes.
Грузополучатель: A person who will be the "owner" of the car after it is registered in the destination country.
Свидетельство снятия с учёта: См. Экспортный сертификат.
АДРЕС ДОСТАВКИ ДЛЯ DHL: Delivery address for the shipping documents (not the vehicle) to be used by BE FORWARD to dispatch documents to the vehicle's buyer.
EAA: East Africa Automobile Services; a pre-export inspection company authorized by the Tanzanian Standard Bureau (TBS) and Ugandan National Standard Bureau (UNBS).
ETA: Estimated Time of Arrival; the date and time in which an air or ship journey is expected to arrive at a named city or port.
ETD: Estimated Time of Departure; the date and time in which an air or ship journey is expected to depart from a named city or port.
Лицензия на экспорт: A document that confirms the noted items are being legally exported from their country of origin (i.e., the car's previous registration in Japan has been cancelled).
Экспортное разрешение: A document issued by the Japanese Customs Office that ensures the shipment is in compliance with applicable export control measures.
FOB: 1) Цена BE FORWARD самой машины. 2) Free on Board; a term of sale under which the price invoiced or quoted by a seller includes all charges up to placing the goods on board a ship at the port of departure.
Экспедитор: A person or company that arranges the transportation of cargo from the port of discharge to the vehicle's destination country.
Импортное разрешение: A document issued by certain governments giving permission to import goods. The South African government requires this document, which is issued by the ITAC, for importing vehicles, as well as a Letter of Authority (LOA), which is issued by the NRCS.
Инспекционный сертификат: Certification that the vehicle passed the required pre-export inspection and, therefore, meets the required specifications and is in good condition and correct quantity when leaving the port of departure.
Страховой документ: Подтверждение страховки для поставки на условиях CIF.
Intertek: Intertek International Ltd.; a company solely appointed by the Government of Mozambique to carry out pre-shipment inspections on all imported vehicles.
ITAC: International Trade Administration Commission of South Africa; an organization that manages the administration of international trade in South Africa. Its primary responsibilities include import and export control. The South African government requires an Import Permit for importing vehicles, which is issued by the ITAC, as well as a Letter of Authorization (LOA), which is issued by the NRCS.
JEVIC: Japan Export Vehicle Inspection Center Co., Ltd.; a Japanese-registered company that specializes in pre-shipment inspection and certification of cargo. The inspection certificate issued by this organization is required by the Kenyan government and Zambian government for importing vehicles into their respective countries.
LOA: Letter of Authority; a document required by certain governments for importing a vehicle. The South African government requires this document for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
Уведомляемая сторона: The person that the shipping agent contacts to notify the confirmed arrival date of the cargo's vessel to the port.
NRCS: National Regulator for Compulsory Specifications; The South African government requires a Letter of Authorization (LOA) for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
Упаковочный лист: An itemized list included in the shipment that gives the quantity, description, and weight of the contents.
Порт отправления: Пункт отправления корабля или груза.
Порт разгрузки: The place where a vessel is off-loaded and the shipments are dispersed to their respective consignees.
Счёт-проформа: The "final estimate" in the form of an invoice based on the chosen vehicle and shipping conditions.
Транспортный агент: An agency responsible for handling shipments and cargo at ports and harbors on behalf of shipping companies (i.e., they represent the shipping company).
Перегрузка: The transfer of a shipment from one vessel to another while in transit to its final destination.
Копия ТП: Копия телеграфного перевода – бумажная копия банковского перевода.
Забронировано: An offer to purchase the vehicle has been made by a potential buyer, thereby making it unavailable for other customers to make an offer or receive a quote on that vehicle.
Комиссия/плата за погрузка груза (Vanning Charge/Fee): Комиссия за погрузку и закрепление транспортного контейнера
Страна назначения автомобиля: Страна, в которой автомобиль будет зарегистрирован для использования.
Зампост: Zambia Postal Services Corporation; a public postal operator that sells vehicles on behalf of BE FORWARD at select post offices in Zambia.
B/L: Bill of Lading; a document issued by a carrier, or its agent, to the shipper as a contract of carriage of goods. It is also a receipt for cargo accepted for transportation, and must be presented for taking delivery at the destination.
C&F: Cost and Freight; a term of sale signifying that the price invoiced or quoted by a seller for a shipment does not include insurance charges, but includes all expenses up to a named port of discharge.
Форма Аннулирования регистрации: См. Экспортный сертификат.
CAP: Car-Arrival-Progress; the vehicle buyer's personal web page on BE FORWARD's website for tracking the shipment process. Once BE FORWARD acknowledges payment (usually within a week), a link to the CAP is provided to the buyer. For more information about CAP's features, please visit our CAP page.
<https://www.beforward.jp/cap>
CIF: Cost, Insurance, and Freight; a term of sale signifying that the price invoiced or quoted by a seller includes insurance and all other charges up to the named port of discharge.
Доставка до города: A service provided by BE FORWARD for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.
Таможенный агент: A person or company authorized by international customs authorities to certify and manage consignments between countries. (i.e., They handle the customs clearing processes for your car.)
Коммерческий инвойс: A document required by customs to determine the true value of the imported goods for assessment of duties and taxes.
Грузополучатель: A person who will be the "owner" of the car after it is registered in the destination country.
Свидетельство снятия с учёта: См. Экспортный сертификат.
АДРЕС ДОСТАВКИ ДЛЯ DHL: Delivery address for the shipping documents (not the vehicle) to be used by BE FORWARD to dispatch documents to the vehicle's buyer.
EAA: East Africa Automobile Services; a pre-export inspection company authorized by the Tanzanian Standard Bureau (TBS) and Ugandan National Standard Bureau (UNBS).
ETA: Estimated Time of Arrival; the date and time in which an air or ship journey is expected to arrive at a named city or port.
ETD: Estimated Time of Departure; the date and time in which an air or ship journey is expected to depart from a named city or port.
Лицензия на экспорт: A document that confirms the noted items are being legally exported from their country of origin (i.e., the car's previous registration in Japan has been cancelled).
Экспортное разрешение: A document issued by the Japanese Customs Office that ensures the shipment is in compliance with applicable export control measures.
FOB: 1) Цена BE FORWARD самой машины. 2) Free on Board; a term of sale under which the price invoiced or quoted by a seller includes all charges up to placing the goods on board a ship at the port of departure.
Экспедитор: A person or company that arranges the transportation of cargo from the port of discharge to the vehicle's destination country.
Импортное разрешение: A document issued by certain governments giving permission to import goods. The South African government requires this document, which is issued by the ITAC, for importing vehicles, as well as a Letter of Authority (LOA), which is issued by the NRCS.
Инспекционный сертификат: Certification that the vehicle passed the required pre-export inspection and, therefore, meets the required specifications and is in good condition and correct quantity when leaving the port of departure.
Страховой документ: Подтверждение страховки для поставки на условиях CIF.
Intertek: Intertek International Ltd.; a company solely appointed by the Government of Mozambique to carry out pre-shipment inspections on all imported vehicles.
ITAC: International Trade Administration Commission of South Africa; an organization that manages the administration of international trade in South Africa. Its primary responsibilities include import and export control. The South African government requires an Import Permit for importing vehicles, which is issued by the ITAC, as well as a Letter of Authorization (LOA), which is issued by the NRCS.
JEVIC: Japan Export Vehicle Inspection Center Co., Ltd.; a Japanese-registered company that specializes in pre-shipment inspection and certification of cargo. The inspection certificate issued by this organization is required by the Kenyan government and Zambian government for importing vehicles into their respective countries.
LOA: Letter of Authority; a document required by certain governments for importing a vehicle. The South African government requires this document for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
Уведомляемая сторона: The person that the shipping agent contacts to notify the confirmed arrival date of the cargo's vessel to the port.
NRCS: National Regulator for Compulsory Specifications; The South African government requires a Letter of Authorization (LOA) for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
Упаковочный лист: An itemized list included in the shipment that gives the quantity, description, and weight of the contents.
Порт отправления: Пункт отправления корабля или груза.
Порт разгрузки: The place where a vessel is off-loaded and the shipments are dispersed to their respective consignees.
Счёт-проформа: The "final estimate" in the form of an invoice based on the chosen vehicle and shipping conditions.
Транспортный агент: An agency responsible for handling shipments and cargo at ports and harbors on behalf of shipping companies (i.e., they represent the shipping company).
Перегрузка: The transfer of a shipment from one vessel to another while in transit to its final destination.
Копия ТП: Копия телеграфного перевода – бумажная копия банковского перевода.
Забронировано: An offer to purchase the vehicle has been made by a potential buyer, thereby making it unavailable for other customers to make an offer or receive a quote on that vehicle.
Комиссия/плата за погрузка груза (Vanning Charge/Fee): Комиссия за погрузку и закрепление транспортного контейнера
Страна назначения автомобиля: Страна, в которой автомобиль будет зарегистрирован для использования.
Зампост: Zambia Postal Services Corporation; a public postal operator that sells vehicles on behalf of BE FORWARD at select post offices in Zambia.
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