Maswali Yanayoulizwa Sana
MASWALI YA JUMLA
MASWALI YA JUMLA
Please visit this section to find answers about our business hours, spoken languages, and information most frequently requested by our customers.
Je! Ni sheria/kanuni gani za kuagiza gari nje?
Je! Ni sheria/kanuni gani za kuagiza gari nje?
For export rules and procedures for your country, including pre-export inspections lists, please visit your country's appropriate government authorities. References to these authorities can be found in our FAQ section "Basic Export Rules/Regulations per Country."
It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.
It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.
Je! Masaa yako ya ofisi ni yapi?
Je! Masaa yako ya ofisi ni yapi?
We are open Monday through Friday, 8:30 a.m.–7:00 p.m. (Japan time). Please note that lunch break is held 12:00 p.m.–1:00 p.m.
Tumefungwa siku zifuatazo:
・ Jumamosi na Jumapili
・ Likizo ya Mwaka Mpya (siku kadhaa karibu na Siku ya Mwaka Mpya)
・ Wiki ya Dhahabu (siku kadhaa kati ya Aprili na Mei)
・ Likizo ya Majira ya joto (siku kadhaa katikati ya Agosti)
・ Vikao vya Semina (siku chache kwa mwaka mzima)
Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.
Tumefungwa siku zifuatazo:
・ Jumamosi na Jumapili
・ Likizo ya Mwaka Mpya (siku kadhaa karibu na Siku ya Mwaka Mpya)
・ Wiki ya Dhahabu (siku kadhaa kati ya Aprili na Mei)
・ Likizo ya Majira ya joto (siku kadhaa katikati ya Agosti)
・ Vikao vya Semina (siku chache kwa mwaka mzima)
Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.
Je! Unaweza kufanya biashara katika lugha zipi?
Je! Unaweza kufanya biashara katika lugha zipi?
Primarily English, however, it is possible to discuss business in other languages: https://www.beforward.jp/about/languages
Does the FOB price on BE FORWARD's website include additional costs like freight charge, storage charge fees, tax and duties, etc.?
Does the FOB price on BE FORWARD's website include additional costs like freight charge, storage charge fees, tax and duties, etc.?
No, these fees are not included in our FOB pricing. The term "FOB Price," as seen on BE FORWARD's website, refers to the vehicle's price only.
Freight charge should be added to the FOB price when you purchase the vehicle from us.
After receiving the vehicle, you will be responsible for paying port clearing costs, import duties, taxes and any additional fees required by your country or the
port of discharge.
Please contact local authorities or a reputable clearing agent for further details.
Please know that our trained agents are available to assist you as clearing agents. For more information about this additional service, please click on the appropriate port below.
Dar Es Salaam
Durban
Mombasa
Please know that our trained agents are available to assist you as clearing agents. For more information about this additional service, please click on the appropriate port below.
Dar Es Salaam
Durban
Mombasa
Je! Unaweza kunionyesha hali ya gari?
Je! Unaweza kunionyesha hali ya gari?
We provide up to 30 detailed pictures of the vehicle to help with your buying decision.
Je! Unaweza kusafirisha sehemu za gari ndani ya gari ninalo nunua?
Je! Unaweza kusafirisha sehemu za gari ndani ya gari ninalo nunua?
No, we are not allowed to put anything inside the vehicle unless it is shipped by container.
Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?
Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?
To help make the vehicle buying process as secure as possible, we only accept one e-mail address.
Ninaingiza wapi nambari yangu ya punguzo kwenye wavuti yako?
Ninaingiza wapi nambari yangu ya punguzo kwenye wavuti yako?
You may enter your discount code in the discount code field located at the bottom of the vehicle page's "Free Quote" section.
Please note that by using the discount code, you agree to all applicable terms and conditions as provided by Be Forward.
Please note that by using the discount code, you agree to all applicable terms and conditions as provided by Be Forward.
MAGARI NA HESABU
MAGARI NA HESABU
Please visit this section to find answers about our inventory, vehicle condition, and custom installations.
Je! Unaorodhesha mwaka uliotengenezwa wa magari yako?
Je! Unaorodhesha mwaka uliotengenezwa wa magari yako?
Yes, when the information is available. However, we cannot guarantee this information, because it is provided by a third party.
BE FORWARD shall not be responsible for any losses, damages and/or troubles cause by this information.
Je! Gari huja na mwongozo wa Kiingereza?
Je! Gari huja na mwongozo wa Kiingereza?
No: because we sell Japanese vehicles previously owned and operated in Japan, any provided manual will be in Japanese.
Je! Funguo za vipuri zimetolewa?
Je! Funguo za vipuri zimetolewa?
Inategemea.
If you do not find spare keys in the vehicle's glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.
How many vehicles do you have in inventory and how often are they updated?
How many vehicles do you have in inventory and how often are they updated?
We maintain a constant inventory of over 10,000 vehicles with new purchases every day.
Je! Ninaweza kukuuliza ubadilishe usomaji wa odometer ya gari (mileage)?
Je! Ninaweza kukuuliza ubadilishe usomaji wa odometer ya gari (mileage)?
Hapana, kubadilisha usomaji wa odometer ya gari ni kinyume cha sheria.
BE FORWARD does not participate in illegal actions, regardless of the reason.
Je! Ninaweza kuomba magari ambayo hayajaorodheshwa kwenye wavuti yako?
Je! Ninaweza kuomba magari ambayo hayajaorodheshwa kwenye wavuti yako?
Hakika!
Please do not hesitate to let us know what you are looking for. Our staff will do our best to find the vehicle that best suits your request.
Je! Unaweza kunionyesha gari iko katika hali gani?
Je! Unaweza kunionyesha gari iko katika hali gani?
We provide up to 30 detailed pictures of the vehicle to help with your buying decision.
Je! Unaweza kusanikisha mifumo ya sauti au sehemu zingine kama magurudumu ya alloy?
Je! Unaweza kusanikisha mifumo ya sauti au sehemu zingine kama magurudumu ya alloy?
Ndio tunaweza.
Please tell us what you want us to install before asking for the Proforma Invoice.
Je! Unaweza kusafirisha sehemu za gari ndani ya gari ninalo nunua?
Je! Unaweza kusafirisha sehemu za gari ndani ya gari ninalo nunua?
No, we are not allowed to put anything inside the vehicle unless it is shipped by container.
Je! "Chini ya Ofa" inamaanisha nini?
Je! "Chini ya Ofa" inamaanisha nini?
A vehicle is "Under Offer"
when a customer has made a formal offer to purchase the vehicle, but we have not yet confirmed the customer's payment.
If the offer is accepted and we confirm the customer's payment, it becomes SOLD and is no longer available to other customers. If the offer is rejected or expires, the vehicle remains in inventory and becomes available for other customers to make an offer.
Je! Ninaweza kupanga ziara ili kuona magari yako mwenyewe?
Je! Ninaweza kupanga ziara ili kuona magari yako mwenyewe?
Unfortunately, this is not possible as we do not allow anyone into our storage yard for security reasons.
Walakini, unaweza kutembelea ofisi yetu.
Ili kufanya hivyo, tafadhali panga miadi mapema.
KUNUNUA NA KULIPA
KUNUNUA NA KULIPA
Please visit this section to find answers about our free price quotes, the Proforma Invoice, and accepted methods of payment.
Ankara ya Proforma ni nini na ninaipokeaje?
Ankara ya Proforma ni nini na ninaipokeaje?
It is the “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions. In order to receive the Proforma Invoice, please follow the steps below.
1. Visit our website and click on the vehicle you like to access our Total Price Calculator.
2. Fill in all required information in the calculator and personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
3. Once our staff responds to your inquiry, we can begin the negotiation process.
4. If both you and BE FORWARD reach an agreement on pricing and conditions, you will be notified as such.
5. Utapokea Ankara ya Proforma.
1. Visit our website and click on the vehicle you like to access our Total Price Calculator.
2. Fill in all required information in the calculator and personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
3. Once our staff responds to your inquiry, we can begin the negotiation process.
4. If both you and BE FORWARD reach an agreement on pricing and conditions, you will be notified as such.
5. Utapokea Ankara ya Proforma.
Utoaji wa jiji ni nini?
Utoaji wa jiji ni nini?
A service provided by BE FORWARD for transferring the vehicle from the
port of discharge to a designated city/border for delivery to the
consignee.
Ninawezaje kugundua bei iliyojumuishwa kwa uwasilishaji wa jiji?
Ninawezaje kugundua bei iliyojumuishwa kwa uwasilishaji wa jiji?
Please visit our website and click on the vehicle you like to see our Total Price Calculator. Then, follow the steps below.
1. Jaza habari zote zinazohitajika kwenye kikokotoo.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Bonyeza “HESABU” kupokea bei yako ya bei ya bure.
Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).
1. Jaza habari zote zinazohitajika kwenye kikokotoo.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Bonyeza “HESABU” kupokea bei yako ya bei ya bure.
Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).
Je! Ninaweza kununua gari kwa matumizi nchini Japani?
Je! Ninaweza kununua gari kwa matumizi nchini Japani?
Hapana, kama wauzaji bidhaa nje, hatuuzi magari kwa matumizi ya ndani huko Japani.
Nimepata gari kwenye wavuti yako ambayo ninataka kununua. Nifanye nini?
Nimepata gari kwenye wavuti yako ambayo ninataka kununua. Nifanye nini?
Please visit our website and click on the vehicle you like to see our Total Price Calculator. Then, follow the steps below.
1. Jaza habari zote zinazohitajika kwenye kikokotoo.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Bonyeza “HESABU” kupokea bei yako ya bei ya bure.
4. If you would like further information, fill in the personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).
1. Jaza habari zote zinazohitajika kwenye kikokotoo.
2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
3. Bonyeza “HESABU” kupokea bei yako ya bei ya bure.
4. If you would like further information, fill in the personal information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).
Je! Unakubali sarafu gani?
Je! Unakubali sarafu gani?
Primarily, we accept payment in U.S. dollars. However, under certain circumstances, Japanese yen is also accepted. No other currencies are accepted.
Please note that all payments must be in the form of a bank remittance so that the buyer and seller have official written record of the payment transaction. Under no circumstances do we accept any form of cash.
Please note that all payments must be in the form of a bank remittance so that the buyer and seller have official written record of the payment transaction. Under no circumstances do we accept any form of cash.
What kind of payment methods can we use?
What kind of payment methods can we use?
Currently we accept payments via bank wire transfer. For detailed information, please refer
hapa.
Je! Unaweza kunipa risiti ya malipo yangu?
Je! Unaweza kunipa risiti ya malipo yangu?
No, we do not provide receipts. The bank remittance provides an official written record of the payment transaction for both the buyer and seller.
How long does it take for my bank remittance to be transferred to your bank account?
How long does it take for my bank remittance to be transferred to your bank account?
Please allow a minimum of three (3) business days for your bank remittance to be reflected in our bank account. While this delay may cause some inconvenience, it is the average amount of time required for interbank transactions.
Je! Ukaguzi wa kabla ya kuuza nje unahitajika?
Je! Ukaguzi wa kabla ya kuuza nje unahitajika?
For some countries, a pre-export inspection is mandatory prior to exporting the vehicle. Please visit your country's appropriate government authorities to obtain all required pre-export inspections lists. References to these authorities can be found in our FAQ section “Basic Export Rules/Regulations per Country.”
It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country's government.
It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country's government.
Nakala ya TT ni nini? Ninaweza kuipata wapi?
Nakala ya TT ni nini? Ninaweza kuipata wapi?
Once you submit your payment for transfer at your bank, you will receive a Telegraphic Transfer Copy (TT Copy)
as a proof of your remittance. The deposit slip may replace the TT Copy only if the TT Copy is not issued immediately by your bank.
Ni nani anayehusika kulipa ada ya uhamisho wa benki?
Ni nani anayehusika kulipa ada ya uhamisho wa benki?
The buyer is responsible for all bank fees. Please confirm the cost of this fee with your bank before closing the purchase agreement with our staff.
Je! Ni Nambari gani ya IBAN ya akaunti yako ya benki?
Je! Ni Nambari gani ya IBAN ya akaunti yako ya benki?
There is no IBAN Code for Japanese banks. Please instruct your bank to use the Swift Code.
KUHIFADHI NA USAFIRISHAJI
KUHIFADHI NA USAFIRISHAJI
Please visit this section to find answers about your Car-Arrival-Progress (CAP), booking a shipping vessel, and tracking your vehicle's shipment.
CAP ni nini?
CAP ni nini?
Car-Arrival-Progress, or CAP, is your personal web page for viewing the progress of your shipment. Once our staff acknowledges your payment (usually within a week), a link to your CAP is sent to you. For more information about CAP's features, please visit our
CAP page.
Itachukua muda gani kwa chombo cha usafirishaji kufikia bandari yangu?
Itachukua muda gani kwa chombo cha usafirishaji kufikia bandari yangu?
We do our best to ship your vehicle so that you receive it in a timely manner. The durations given below are from the designated Japanese port to your
port of discharge.
Please note that they are estimates based on our past experience and are not guaranteed.
Afrika: takriban wiki 3-5 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Georgia: takriban wiki 6 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Caribbean: takriban wiki 3-5 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Mkoa wa Pasifiki: takriban wiki 1 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Amerika Kusini: takriban wiki 4 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Afrika: takriban wiki 3-5 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Georgia: takriban wiki 6 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Caribbean: takriban wiki 3-5 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Mkoa wa Pasifiki: takriban wiki 1 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Amerika Kusini: takriban wiki 4 kusafiri kutoka bandari ya Kijapani hadi bandari yako
Ninawezaje kuona ratiba ya usafirishaji wa gari langu?
Ninawezaje kuona ratiba ya usafirishaji wa gari langu?
Please visit your
CAP
to view the progress of your shipment.
Je! Habari ya ufuatiliaji inapatikana kwa meli ya usafirishaji?
Je! Habari ya ufuatiliaji inapatikana kwa meli ya usafirishaji?
Kwa bahati mbaya, hatuwezi kutoa habari hii.
Ninawezaje kuona ikiwa meli ya usafirishaji iliondoka kama ilivyopangwa?
Ninawezaje kuona ikiwa meli ya usafirishaji iliondoka kama ilivyopangwa?
Please visit your
CAP
to view the progress of your shipment.
How can I see if my vehicle has really been loaded onto the vessel as scheduled?
How can I see if my vehicle has really been loaded onto the vessel as scheduled?
Please visit your
CAP
to view the progress of your shipment.
Ninaona meli mbili za usafirishaji zilizoorodheshwa kwenye CAP yangu. Hili ni kosa?
Ninaona meli mbili za usafirishaji zilizoorodheshwa kwenye CAP yangu. Hili ni kosa?
No, this is called
transshipment.
If you see two shipping vessels listed on your
CAP,
your cargo will be loaded onto one vessel when departing from Japan and will be reloaded onto another prior to reaching its destination.
This decision is made by the contracted shipping companies, and we, as exporters, do not have authority to intervene with their decisions.
Please note that transshipped cargo usually takes longer to travel from Japan to its final destination.
Please note that transshipped cargo usually takes longer to travel from Japan to its final destination.
Je! Ninaweza kuona ikiwa gari langu limepita ukaguzi wake?
Je! Ninaweza kuona ikiwa gari langu limepita ukaguzi wake?
A PDF of your vehicle's
inspection certificate
will be uploaded to your
CAP
once it has been received from the inspection agency.
What information do you need from me to begin booking a shipping vessel for my vehicle?
What information do you need from me to begin booking a shipping vessel for my vehicle?
The information below is required to book a shipping vessel for your cargo. Please read the following carefully and provide us with all requested information. Most information is required by the contracted shipping companies; not BE FORWARD.
Port of Discharge: Your nearest port where the vessel will unload your cargo.
Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use.
Mjumbe: This is the vehicle's "owner-to-be." Please list the consignee's full name as well as the "real" name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive your B/L from the shipping company, it is mandatory that all of the consignee's information above be provided.
Also, when providing us with your booking information, it is important to understand the following:
● Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
● The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
Arifu Chama: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in "Same as Consignee".
DHL Delivery Address: This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.
Port of Discharge: Your nearest port where the vessel will unload your cargo.
Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use.
Mjumbe: This is the vehicle's "owner-to-be." Please list the consignee's full name as well as the "real" name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive your B/L from the shipping company, it is mandatory that all of the consignee's information above be provided.
Also, when providing us with your booking information, it is important to understand the following:
● Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
● The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
Arifu Chama: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in "Same as Consignee".
DHL Delivery Address: This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.
Kwa nini kuna mabadiliko mengi na ucheleweshaji wa ratiba ya usafirishaji?
Kwa nini kuna mabadiliko mengi na ucheleweshaji wa ratiba ya usafirishaji?
These changes are made by the contracted shipping companies and we, as exporters, do not have authority to intervene with their decisions.
Kwa nini ETA ya chombo cha usafirishaji iko wazi?
Kwa nini ETA ya chombo cha usafirishaji iko wazi?
While we understand your need to have an up-to-date
ETA
in order to arrange necessary travel plans, it is left blank on your
CAP
because the contracted shipping company has not yet decided it. We kindly ask that you please wait.
Please note that CAP is designed to reflect the shipping company's decisions directly and immediately. Your understanding and patience on this matter are highly appreciated.
Please note that CAP is designed to reflect the shipping company's decisions directly and immediately. Your understanding and patience on this matter are highly appreciated.
NYARAKA
NYARAKA
Please visit this section to find answers about importation documents, required customer information, and tracking your documents once they have been shipped to you.
What documents am I supposed to receive from BE FORWARD regarding my shipment?
What documents am I supposed to receive from BE FORWARD regarding my shipment?
Wewe, kama muagizaji, unatakiwa kupokea hati zifuatazo:
1. Muswada wa shehena (B/L)
2. Hati ya Bima (ikiwa ununuzi wako ni CIF)
3. Cheti cha kuuza nje (pia inaitwa fomu ya "Cheti cha Usajili" au fomu ya "Kufuta Usajili")
4. Ankara ya Biashara
Ikiwa serikali yako inahitaji, tutakutumia yafuatayo pia:
5. Cheti cha Ukaguzi
6. Kibali cha kuuza nje (pia inaitwa "Muswada wa Kuingia")
1. Muswada wa shehena (B/L)
2. Hati ya Bima (ikiwa ununuzi wako ni CIF)
3. Cheti cha kuuza nje (pia inaitwa fomu ya "Cheti cha Usajili" au fomu ya "Kufuta Usajili")
4. Ankara ya Biashara
Ikiwa serikali yako inahitaji, tutakutumia yafuatayo pia:
5. Cheti cha Ukaguzi
6. Kibali cha kuuza nje (pia inaitwa "Muswada wa Kuingia")
Mjumbe ni nini?
Mjumbe ni nini?
The consignee is the vehicle's “owner-to-be.” Please list the consignee's full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s).
It is important to understand the following when providing us with your booking information:
・ Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
It is important to understand the following when providing us with your booking information:
・ Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
I have a South African client who wants me to buy a vehicle from BE FORWARD on his/her behalf. Should I use the client's South African address for the DHL delivery address?
I have a South African client who wants me to buy a vehicle from BE FORWARD on his/her behalf. Should I use the client's South African address for the DHL delivery address?
You need to verify that your client has an
Import Permit from the ITAC
and a Letter of Authority (LOA)
from the NRCS
before purchasing a vehicle on his/her behalf.
The South African government has very strict regulations that allow only certified suppliers, who have obtained an Import Permit and LOA, to import foreign vehicles.
Kwa nini lazima nitoe jina kamili na anwani ya yule aliyetumwa?
Kwa nini lazima nitoe jina kamili na anwani ya yule aliyetumwa?
Kampuni za usafirishaji zinahitaji habari kamili itolewe. The
B/L
is an official document that determines/proves the owner of the cargo and, therefore, the
consignee's full name and address, as written on his/her passport or ID must be used.
・ Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
・ Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
Chama cha Arifu ni nini?
Chama cha Arifu ni nini?
This is the person that the
shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L.
If you have not hired an agent, it is easiest to simply write in “Same as Consignee.”
Je! Anwani ya Utoaji ya DHL ni nini?
Je! Anwani ya Utoaji ya DHL ni nini?
This is the required information you provide so that we can mail your documents, including your
B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).
Please be warned that incomplete information may delay the dispatch of your documents.
Please be warned that incomplete information may delay the dispatch of your documents.
Why must I provide the full name and address for the DHL Delivery Address?
Why must I provide the full name and address for the DHL Delivery Address?
This information is required so that we can mail your documents, including your
B/L, by DHL courier.
Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).
Please be warned that incomplete information may delay the dispatch of your documents.
Please be warned that incomplete information may delay the dispatch of your documents.
Can I ask you to change vehicle information on the B/L or any other documents?
Can I ask you to change vehicle information on the B/L or any other documents?
Absolutely not! Altering information on the
B/L
or on any other documents we provide you is illegal. BE FORWARD does not participate in illegal actions, regardless of the reason.
My country's customs office is asking for a packing list. Can you provide this document?
My country's customs office is asking for a packing list. Can you provide this document?
Hatutoi
orodha ya kufunga,
lakini yetu Ankara ya Biashara
inaweza kuibadilisha. Habari zote zinazopatikana kwenye orodha ya kufunga zinajumuishwa kwenye ankara ya kibiashara.
If you have concerns about submitting the commercial invoice to your country's customs office, please know that past customers have never had any problems with authorities as a result of using this document.
Je! Ninaweza kufuatilia nyaraka ambazo utanitumia?
Je! Ninaweza kufuatilia nyaraka ambazo utanitumia?
Yes. Your
CAP
lists the DHL tracking number once your documents are processed for dispatch. The tracking number on your CAP will change to a DHL tracking log if you click on the number.
My DHL tracking log is not showing that my documents are being shipped. Is there something wrong?
My DHL tracking log is not showing that my documents are being shipped. Is there something wrong?
We kindly ask that you wait 24 business hours before contacting us to report any problems with your DHL tracking log. The tracking log begins providing information once the package has been physically picked up and scanned into DHL's system by the DHL representative.
Because our staff is continually processing dispatches from opening to closing each business day, this may mean that your dispatch is processed after the last scheduled DHL pickup for the day, and will therefore be picked up on the next business day.
Because our staff is continually processing dispatches from opening to closing each business day, this may mean that your dispatch is processed after the last scheduled DHL pickup for the day, and will therefore be picked up on the next business day.
KUPOKEA MIZIGO YAKO
KUPOKEA MIZIGO YAKO
Please visit this section to find answers about your vehicle's ETA, obtaining a clearing agent, and using our home delivery service.
Ninaweza kupata wapi tarehe halisi ya kuwasili kwa meli ya usafirishaji?
Ninaweza kupata wapi tarehe halisi ya kuwasili kwa meli ya usafirishaji?
There are two ways: The shipping agent
will contact the Notify Party
provided on the
B/L
about the shipment's arrival or you may contact the shipping agent on your end about one week prior to the shipping vessel's ETA. Kuwasiliana na wakala wako wa usafirishaji, tafadhali fuata maagizo hapa chini.
1. Visit your CAP to find the carrier (shipping company) name of your vessel.
2. Click on the hot pink "Shipping Agent" in your CAP to show the list of all agents.
3. Katika orodha iliyo hapo juu, nenda kwenye sehemu inayoorodhesha bandari yako ya kutokwa.
4. Search the list by looking for the cell that has the correct carrier from step 1.
5. The agent listed next to the correct carrier in step 4 is your shipping agent.
Please wait to contact them until about one week prior to your shipping vessel's ETA as they will not have the requested information before then.
1. Visit your CAP to find the carrier (shipping company) name of your vessel.
2. Click on the hot pink "Shipping Agent" in your CAP to show the list of all agents.
3. Katika orodha iliyo hapo juu, nenda kwenye sehemu inayoorodhesha bandari yako ya kutokwa.
4. Search the list by looking for the cell that has the correct carrier from step 1.
5. The agent listed next to the correct carrier in step 4 is your shipping agent.
Please wait to contact them until about one week prior to your shipping vessel's ETA as they will not have the requested information before then.
Ninawezaje kupata wakala wa kusafisha?
Ninawezaje kupata wakala wa kusafisha?
You can use one of our knowledgeable agents as your
clearing agent.
For more information about this additional service, please click on the appropriate port below.
Dar Es Salaam
Durban
Mombasa
Please note that there are also sources for this service available on the Internet.
Dar Es Salaam
Durban
Mombasa
Please note that there are also sources for this service available on the Internet.
Je! Gari inaweza kutolewa kwa nchi yangu?
Je! Gari inaweza kutolewa kwa nchi yangu?
Yes, BE FORWARD has knowledgeable
forwarding agents
on staff that can deliver the vehicle from the
port of discharge.
For more information on how to obtain this service, please click on the appropriate port below.
Dar Es Salaam
Durban
Mombasa
Please note that there are also sources for this service available on the Internet.
Dar Es Salaam
Durban
Mombasa
Please note that there are also sources for this service available on the Internet.
Inawezekana kufuta forodha kwa kutumia PDF za B/L?
Inawezekana kufuta forodha kwa kutumia PDF za B/L?
Hapana sio.
However, you can complete 60 percent of the entire customs clearing procedure using PDFs of the
B/L.
The rest requires the original B/L to be turned in.
Can you send me two sets of the B/L—one for me and the other for my clearing agent?
Can you send me two sets of the B/L—one for me and the other for my clearing agent?
Kwa bahati mbaya, hatuwezi.
Shipping companies issue only one set of the
B/L
per cargo, regardless of requests for additional copies.
KANUNI ZA NCHI
KANUNI ZA NCHI
Please visit this section to find answers about which organizations in your country are responsible for regulating and authorizing vehicle imports.
Zambia
Zambia
Please refer to JEVIC and the Zambia Revenue Authority.
Msumbiji
Msumbiji
Please refer to Intertek and the Mozambique Revenue Authority.
Nchi za Karibiani
Nchi za Karibiani
Shipments to this area sometimes require that the consignee's postal code be provided on the B/L.
This information is required when the shipping vessel travels through areas in the Caribbean that are controlled by countries in the European Union, and violation of this requirement may result in a penalty charge to the consignee at the
port of discharge.
Please note that even if you have successfully imported a vehicle without providing your postal code in the past, it does not guarantee that it will not be needed with future shipments as each shipping vessel's sailing route is different.
Please note that even if you have successfully imported a vehicle without providing your postal code in the past, it does not guarantee that it will not be needed with future shipments as each shipping vessel's sailing route is different.
Africa Kusini
Africa Kusini
Please refer to the International Trade Administration Commission (ITAC) and the National Regulator for Compulsory Specifications (NRCS).
Also, please note that the government of South Africa restricts the import of foreign cars to only those have received an Import Permit from the ITAC and a Letter of Authority (LOA) from the NRCS.
Also, please note that the government of South Africa restricts the import of foreign cars to only those have received an Import Permit from the ITAC and a Letter of Authority (LOA) from the NRCS.
KAMUSI YA MASHARTI
KAMUSI YA MASHARTI
Please visit this section to find definitions for terms you may encounter while searching our FAQ or doing further research on your own.
Muswada wa Kuingia: Tazama Kibali cha Kuuza Bidhaa nje.
B/L: Bill of Lading; a document issued by a carrier, or its agent, to the shipper as a contract of carriage of goods. It is also a receipt for cargo accepted for transportation, and must be presented for taking delivery at the destination.
C&F: Cost and Freight; a term of sale signifying that the price invoiced or quoted by a seller for a shipment does not include insurance charges, but includes all expenses up to a named port of discharge.
Kufuta Fomu ya Usajili: Angalia Cheti cha Kuuza nje.
CAP: Car-Arrival-Progress; the vehicle buyer's personal web page on BE FORWARD's website for tracking the shipment process. Once BE FORWARD acknowledges payment (usually within a week), a link to the CAP is provided to the buyer. For more information about CAP's features, please visit our CAP page.
<https://www.beforward.jp/cap>
CIF: Cost, Insurance, and Freight; a term of sale signifying that the price invoiced or quoted by a seller includes insurance and all other charges up to the named port of discharge.
Utoaji wa Jiji: A service provided by BE FORWARD for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.
Wakala wa kusafisha: A person or company authorized by international customs authorities to certify and manage consignments between countries. (i.e., They handle the customs clearing processes for your car.)
Ankara ya Biashara: A document required by customs to determine the true value of the imported goods for assessment of duties and taxes.
Mjumbe: A person who will be the "owner" of the car after it is registered in the destination country.
Cheti cha Usajili: Angalia Cheti cha Kuuza nje.
Anwani ya Utoaji ya DHL: Delivery address for the shipping documents (not the vehicle) to be used by BE FORWARD to dispatch documents to the vehicle's buyer.
EAA: East Africa Automobile Services; a pre-export inspection company authorized by the Tanzanian Standard Bureau (TBS) and Ugandan National Standard Bureau (UNBS).
ETA: Estimated Time of Arrival; the date and time in which an air or ship journey is expected to arrive at a named city or port.
ETD: Estimated Time of Departure; the date and time in which an air or ship journey is expected to depart from a named city or port.
Cheti cha kuuza nje: A document that confirms the noted items are being legally exported from their country of origin (i.e., the car's previous registration in Japan has been cancelled).
Kibali cha kuuza nje: A document issued by the Japanese Customs Office that ensures the shipment is in compliance with applicable export control measures.
FOB: 1) BE FORWARD bei ya gari lenyewe. 2) Free on Board; a term of sale under which the price invoiced or quoted by a seller includes all charges up to placing the goods on board a ship at the port of departure.
Usambazaji wakala: A person or company that arranges the transportation of cargo from the port of discharge to the vehicle's destination country.
Ingiza Kibali: A document issued by certain governments giving permission to import goods. The South African government requires this document, which is issued by the ITAC, for importing vehicles, as well as a Letter of Authority (LOA), which is issued by the NRCS.
Cheti cha Ukaguzi: Certification that the vehicle passed the required pre-export inspection and, therefore, meets the required specifications and is in good condition and correct quantity when leaving the port of departure.
Hati ya Bima: Uthibitisho wa bima kwa usafirishaji wa CIF.
Intertek: Intertek International Ltd.; a company solely appointed by the Government of Mozambique to carry out pre-shipment inspections on all imported vehicles.
ITAC: International Trade Administration Commission of South Africa; an organization that manages the administration of international trade in South Africa. Its primary responsibilities include import and export control. The South African government requires an Import Permit for importing vehicles, which is issued by the ITAC, as well as a Letter of Authorization (LOA), which is issued by the NRCS.
JEVIC: Japan Export Vehicle Inspection Center Co., Ltd.; a Japanese-registered company that specializes in pre-shipment inspection and certification of cargo. The inspection certificate issued by this organization is required by the Kenyan government and Zambian government for importing vehicles into their respective countries.
LOA: Letter of Authority; a document required by certain governments for importing a vehicle. The South African government requires this document for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
Arifu Chama: The person that the shipping agent contacts to notify the confirmed arrival date of the cargo's vessel to the port.
NRCS: National Regulator for Compulsory Specifications; The South African government requires a Letter of Authorization (LOA) for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
Orodha ya Ufungashaji: An itemized list included in the shipment that gives the quantity, description, and weight of the contents.
Bandari ya Kuondoka: Sehemu ya kuondoka kwa meli au usafirishaji.
Bandari ya Utekelezaji: The place where a vessel is off-loaded and the shipments are dispersed to their respective consignees.
Ankara ya Proforma: The "final estimate" in the form of an invoice based on the chosen vehicle and shipping conditions.
Wakala wa Usafirishaji: An agency responsible for handling shipments and cargo at ports and harbors on behalf of shipping companies (i.e., they represent the shipping company).
Usafirishaji: The transfer of a shipment from one vessel to another while in transit to its final destination.
Nakala ya TT: Nakala ya Uhamisho wa Telegraphic; nakala ya karatasi ya uhamisho wa benki.
Chini ya Ofa: An offer to purchase the vehicle has been made by a potential buyer, thereby making it unavailable for other customers to make an offer or receive a quote on that vehicle.
Malipo ya ada/ada: Ada ya kupakia na kupata kontena la usafirishaji.
Marudio ya Magari: Nchi ambayo gari itasajiliwa kwa matumizi.
Zampost: Zambia Postal Services Corporation; a public postal operator that sells vehicles on behalf of BE FORWARD at select post offices in Zambia.
B/L: Bill of Lading; a document issued by a carrier, or its agent, to the shipper as a contract of carriage of goods. It is also a receipt for cargo accepted for transportation, and must be presented for taking delivery at the destination.
C&F: Cost and Freight; a term of sale signifying that the price invoiced or quoted by a seller for a shipment does not include insurance charges, but includes all expenses up to a named port of discharge.
Kufuta Fomu ya Usajili: Angalia Cheti cha Kuuza nje.
CAP: Car-Arrival-Progress; the vehicle buyer's personal web page on BE FORWARD's website for tracking the shipment process. Once BE FORWARD acknowledges payment (usually within a week), a link to the CAP is provided to the buyer. For more information about CAP's features, please visit our CAP page.
<https://www.beforward.jp/cap>
CIF: Cost, Insurance, and Freight; a term of sale signifying that the price invoiced or quoted by a seller includes insurance and all other charges up to the named port of discharge.
Utoaji wa Jiji: A service provided by BE FORWARD for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.
Wakala wa kusafisha: A person or company authorized by international customs authorities to certify and manage consignments between countries. (i.e., They handle the customs clearing processes for your car.)
Ankara ya Biashara: A document required by customs to determine the true value of the imported goods for assessment of duties and taxes.
Mjumbe: A person who will be the "owner" of the car after it is registered in the destination country.
Cheti cha Usajili: Angalia Cheti cha Kuuza nje.
Anwani ya Utoaji ya DHL: Delivery address for the shipping documents (not the vehicle) to be used by BE FORWARD to dispatch documents to the vehicle's buyer.
EAA: East Africa Automobile Services; a pre-export inspection company authorized by the Tanzanian Standard Bureau (TBS) and Ugandan National Standard Bureau (UNBS).
ETA: Estimated Time of Arrival; the date and time in which an air or ship journey is expected to arrive at a named city or port.
ETD: Estimated Time of Departure; the date and time in which an air or ship journey is expected to depart from a named city or port.
Cheti cha kuuza nje: A document that confirms the noted items are being legally exported from their country of origin (i.e., the car's previous registration in Japan has been cancelled).
Kibali cha kuuza nje: A document issued by the Japanese Customs Office that ensures the shipment is in compliance with applicable export control measures.
FOB: 1) BE FORWARD bei ya gari lenyewe. 2) Free on Board; a term of sale under which the price invoiced or quoted by a seller includes all charges up to placing the goods on board a ship at the port of departure.
Usambazaji wakala: A person or company that arranges the transportation of cargo from the port of discharge to the vehicle's destination country.
Ingiza Kibali: A document issued by certain governments giving permission to import goods. The South African government requires this document, which is issued by the ITAC, for importing vehicles, as well as a Letter of Authority (LOA), which is issued by the NRCS.
Cheti cha Ukaguzi: Certification that the vehicle passed the required pre-export inspection and, therefore, meets the required specifications and is in good condition and correct quantity when leaving the port of departure.
Hati ya Bima: Uthibitisho wa bima kwa usafirishaji wa CIF.
Intertek: Intertek International Ltd.; a company solely appointed by the Government of Mozambique to carry out pre-shipment inspections on all imported vehicles.
ITAC: International Trade Administration Commission of South Africa; an organization that manages the administration of international trade in South Africa. Its primary responsibilities include import and export control. The South African government requires an Import Permit for importing vehicles, which is issued by the ITAC, as well as a Letter of Authorization (LOA), which is issued by the NRCS.
JEVIC: Japan Export Vehicle Inspection Center Co., Ltd.; a Japanese-registered company that specializes in pre-shipment inspection and certification of cargo. The inspection certificate issued by this organization is required by the Kenyan government and Zambian government for importing vehicles into their respective countries.
LOA: Letter of Authority; a document required by certain governments for importing a vehicle. The South African government requires this document for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
Arifu Chama: The person that the shipping agent contacts to notify the confirmed arrival date of the cargo's vessel to the port.
NRCS: National Regulator for Compulsory Specifications; The South African government requires a Letter of Authorization (LOA) for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.
Orodha ya Ufungashaji: An itemized list included in the shipment that gives the quantity, description, and weight of the contents.
Bandari ya Kuondoka: Sehemu ya kuondoka kwa meli au usafirishaji.
Bandari ya Utekelezaji: The place where a vessel is off-loaded and the shipments are dispersed to their respective consignees.
Ankara ya Proforma: The "final estimate" in the form of an invoice based on the chosen vehicle and shipping conditions.
Wakala wa Usafirishaji: An agency responsible for handling shipments and cargo at ports and harbors on behalf of shipping companies (i.e., they represent the shipping company).
Usafirishaji: The transfer of a shipment from one vessel to another while in transit to its final destination.
Nakala ya TT: Nakala ya Uhamisho wa Telegraphic; nakala ya karatasi ya uhamisho wa benki.
Chini ya Ofa: An offer to purchase the vehicle has been made by a potential buyer, thereby making it unavailable for other customers to make an offer or receive a quote on that vehicle.
Malipo ya ada/ada: Ada ya kupakia na kupata kontena la usafirishaji.
Marudio ya Magari: Nchi ambayo gari itasajiliwa kwa matumizi.
Zampost: Zambia Postal Services Corporation; a public postal operator that sells vehicles on behalf of BE FORWARD at select post offices in Zambia.
Were we able to answer your question?
- Thank you so much!
- Wasiliana nasi
Can't find what you are looking for in our FAQ's page?
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